- Refund Policy
After our longest development cycle to date, we are pleased to release our lowering springs for the B9 A4/S4 platform. Through months of testing and thousands of miles logged, we have created what we feel is the best lowering spring option for daily driven vehicles. As with any of our lowering spring options, the goal with our B9 lowering springs is to keep ride quality as close to stock as possible, while adding an OEM+ level of drop.
Having a B9 in our development fleet allowed us to spend a lot of seat time in the vehicle. This was especially advantageous in our development process, as we were able to log many miles over various surfaces and road imperfections. We felt that the car offered a very comfortable ride in stock form, and this was something that we did not want to sacrifice. With our lowering springs, we feel that we have found the balance between adding some sportiness while still keeping the ride quality that you expect from a premium Audi.
Each spring set is 100% made in the USA exclusively for Emmanuele Design. The springs are made of high tensile chrome silicon and each unit is shot peened, pre-set and 100% tested to ensure all the critical dimensions and rate/loads are within tolerance. Each spring is zinc primered for increased corrosion resistance, then powder coated with a gloss black finish for an OEM appearance. The use of high tensile chrome silicon, as opposed to typical commercial grade chrome silicon, allows us to create a lighter spring that can sustain repeated deflection without deformation. High tensile chrome silicone will typically have thinner coil diameters that are spaced further apart, when compared to commercial chrome silicon.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
* Customer must pay for the shipping to the original manufacturer.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com labelled as “Defective Item”
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.